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Duc Q. Phung
3206 N Garfield
Kansas City Mo. 64116
Home: (816) 453-8954
Mobile: (816) 721-7446
Email: [email protected]
OBJECTIVE
A position providing information systems support to a progressive, dynamic
company that values team oriented individuals committed to quality service
SUMMARY
Information Technology Graduate with two years of consulting and development
experience. Strengths include: excellent technical aptitude, problem solving,
ability to learn quickly, and diligent work habits. Willing to travel and
relocate. (U.S. Citizen – fluent in speaking Chinese)
EDUCATION
Bachelor’s in Information Technology, University of Missouri-Kansas City,
2000
 | A+ scholarship program (96, 97) |
| Technology Science Association –Treasure (96, 97) |
| United Students of Asia Association (98, 99) |
COMPUTER SKILLS
Operating Environments: Microsoft Windows 3.1/95/98/NT/Win2k/WinMe/Professional,
OS/2, Linux, Novell, Mainframe, UNIX(Certify)
Languages: C/C++, Java, HTML, WML, ASP, Visual Basic
Relational Databases: SQL Server, MS Access
Web Editors: FrontPage 2000, Visual InterDev, Dream Weaver + Flash
Macromedia
Applications: MS Office, MS Projects, MS Visio, AutoCAD, Adobe PhotoShop,
Illustrator, Win Runner, Test Director
PROFESSIONAL EXPERIENCE
ACCENTURE (Formally Anderson Consulting), Overland Park, KS 2001 -
2002
System Test Analyst
| Conducted the assessment, planning and execution of impact analysis as
neededon the Sprint Project. Provide project dependency information across
releases. |
| Managed issues and defects escalated by the test team, to ensure their
timely resolution. Worked with development leads as necessary to plan code fix
testing and migration. |
| Developed an understanding of required interface connectivity with
external applications (IB/COR, Message Broker, FMS, SIMS2, RSMS). |
| Determined the appropriate switches and routers in building out the sprint
Sprint network., in addition |
| cDesigned the network topology using MS Visio. |
| Assisted on the Sprint ION Project by provisioning virtual circuits
through CM(Connection Manager) for voice/data to consumer and business
customers. |
| Ensured that all deliverables meet Sprint quality standards. |
| Assisted in the development, update, and maintenance of testing standards,
procedures and documentation. |
| Worked closely with other applications and the business community to
ensure their critical tasks relating to quality and final software delivery to
testing are being met. Understand and analyze dependencies between projects
and applications across programs and releases. |
| Understand software development, maintenance, and methodology models.
Understand Testing Best Practices. |
| Ensured the successful completion of test planning and execution
activities associated with Regression Testing, System Integration Testing
(SIT), Product Testing (PT) and User Acceptance Testing (UAT). |
SPRINT PCS, Kansas City, MO 2000
Wireless Web Developer
| Worked on a new patent developed by Sprint PCS to deploy advertisements in
real time to subscriber’s handset via means of (SMS) Sprint Message Services. |
| Responsible for developing targeted ads towards various age groups,
geographical location, and various events (SuperBowl, RoseBowl) for field
trail. |
| Involved in developing the tools for converting the server accessed Web
page to push data format using C++. |
| Assisted in field trials also administrated test plans and gathering
statistical data. |
| Used Phone.com SDK simulator in developing Wireless Web pages using HDML
and WML wireless mark up language. |
| Worked with third party vendor Phone.com and Infosoft to deploy push data
through a web browser. |
| Collaborated with various phone vendors to gather information in
developing the push data format to specific phone hardware architectures. |
MAPLEWOODS COLLEGE, Gladstone, MO 1996 – 1999
Lab Technician
| Ran Bback-up routines for mainframe server and monitored network
performance. |
| Maintained and upgraded network software and hardware. |
| Up-gradedReplaced ISDN cables to CAT-5. |
| Supported various operation systems and applications on PC and MAC
machines. |
| Tutored students with their C++ Programming programming assignments. |
| Assisted in designing the Maplewood’s Homepage. |
HARRAH’S CASINO NKC, Kansas City, MO 1994 – 1995
Slot Host/ Slot Attendant
| Applied effective interpersonal communication skills in customer service. |
| Managed and responsible for over one million dollars in tokens/chips for
daily cash transactiondaily cash transactions and $1 million tokens/chips. |
Slot Service Specialist
| Maintained and serviced slot machine on a daily basis. |
| Knowledgeable and experienced with various types of slot machines such as
Ballys, IGT, and Williams. |
| Conducted diagnostic checks and implemented trouble-shooting techniques. |
| Assisted in installation of vital components such as timers and bill
validations. |
| Expert trouble-shooter; accurately interpret customers’ problem and offer
the best solution. |
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